FTC Settlement - Twitter Barred for 20 Years From Misleading

President-Elect Obama’s Twitter account was hacked “offering his more than 150,000 followers a chance to win $500 in free gas.” Twitter settled the FTC’s charges that “that it deceived consumers and put their privacy at risk by failing to safeguard their personal information, marking the agency’s first such case against a social networking service.” In my recent testimony before the Texas Senate I highlighted the problem with violating FTC privacy laws, and obviously this is just the beginning of Social Media claims that we will all deal with about Internet privacy.

FTC Settlement Terms

Here’s what Twitter agreed to as part of its settlement:

Twitter will be barred for 20 years from misleading consumers about the extent to which it protects the security, privacy, and confidentiality of nonpublic consumer information, including the measures it takes to prevent unauthorized access to nonpublic information and honor the privacy choices made by consumers. The company also must establish and maintain a comprehensive information security program, which will be assessed by an independent auditor every other year for 10 years.

Twitter Adds Location to Messages

Recently Twitter announced that it would allow “users tag their messages with their location.” So given the FTC settlement it seems that adding location would seriously impact privacy if one can easily learn when the tweets are originating.

Testimony about the Impact of Social Media on Open Government

I was honored to be asked by the Texas Senate to testify how Social Media impacts Open Government at a hearing on May 11, 2010 and you are welcome to read my Statement concerning Charge #13 for the Senate Affairs Committee:

Study the Public Information (Open Records) Act and the Open Meetings Act to ensure that government continues to operate in a way that is open and transparent. The study should consider how advances in technology and the emergence of various forms of social media (e.g. Facebook, MySpace, Twitter) have affected communications by and within governmental bodies.

The questions from the Texas Senators were very interesting since the first question was whether governments should do anything to regulate Social Media at all or just let things happen. You can listen to the hearing on the Texas Senate website and the testimony and questions begin about Charge #13 at about 2 hours and 3 minutes into the hearing.

Social Media Activity by Texas Senate Affairs Committee

It seemed like a good exercise to see what the Committee members were doing with Social Media so I prepared this chart as part of my Statement:

Ironically enough the Committee Chair Senator Robert Duncan was unaware that he was on Twitter until his staff advised him during the hearing. This only proves that elected officials have to be active with Social Media because it’s part of deal today and also why 430 Members of Congress have YouTube pages. Social Media is the way the world communicates and elected officials are participants.

Should Blogs and Social Media be Public Meetings?

The Texas Senate hearing was very timely since it was on the heels of the April 7, 2010 White House Memo declaring that posting blogs and Social Media are public meetings. This Memo is interesting and perplexing in that few people who post on Facebook, MySpace, Twitter, etc really think that everything about the public consequences. However when government employees post items on Social Media using government computers or during the workday they are not private citizens and there are consequences to what they say. Legislators in the US Congress and in the States need to be mindful about Social Media, however Social Media changes is not static nor can any laws to attempt to regulate Social Media.

Feds Declare that Blogs and Social Networks are Public Meetings

For purposes of dealing with web 2.0 the White House Memo released on April 7, 2010 about social media specifically states that “interactive meeting tools—including but not limited to public conference calls, webinars, blogs, discussion boards, forums, message boards, chat sessions, social networks, and online communities—to be equivalent to in-person public meetings.” The White House Memo is a follow-up to President Obama’s January 21, 2009 (day after the President was sworn-in) “calling for the establishment of ‘a system of transparency, public participation, and collaboration.’” Fascinating development that blogs, Facebook, LinkedIn, Twitter, MySpace, Yelp, and the like are public meetings which means that one should expect little privacy from use of these online services.

Majority of Government Agencies Use Social Networks

This report states that a majority of government agencies now use social networks is hardly a news flash, but put in context of the White House’s Memo that use of social networks are public meetings may change the public view of how they communicate. Of the 400+ million Facebook members of an estimated 70% are outside the US, and one may wonder how communications across international borders impacts the declaration that social media is public meetings.

Yelp and the Business of Extortion 2.0

This recently filed class action suit accuses Yelp of extortion to get bad comments removed from Yelp and lower rankings by reviewers. It remains to be seen whether this case will succeed, but if Yelp is considered a public meeting by the White House it makes one wonder how extortion fits in. Not to mention that the 50 million a day of tweets on Twitter are considered public meetings, even though at least 14,000 are followers of a Doonesbury’s cartoon character Roland Hedley! Web 2.0 is definitely taking us in interesting directions!

HEADLINE: FBI Director Warns of 'Rapidly Expanding' Cyberterrorism Threat

The Robert S. Mueller III's (FBI Director) warning is not a surprise but how the IT community deals with these threats impact us all. Homeland Security Secretary Janet Napolitano “admitted there is an urgent need to step up efforts to protect Americans from cyber attacks.” Also Ms. Napolitano’s predecessor Michael Chertoff, former DHS secretary, under President George W Bush, agreed. "We are seeing in the intervening time the adversaries, whether they be criminals or nation states or terrorists, are not taking time off. So with each passing year, the need to move faster becomes greater." So far new the Cyber Czar as been low profile, but based on these presentations at the recent RSA Conference that low profile cannot continue.

Cyber Crime: A Clear and Present Danger

Deloitte’s recent white paper is the result of the 2010 CSO (Chief Security Officer) CyberSecurity Watch Survey in conjunction with the CSO Magazine, the US Secret Service, and the CERT Coordination Center at Carnegie Mellon. The white paper concludes that:

Data is more valuable than money. Once spent, money is gone, but data can be used and reused to produce more money. The ability to reuse data to access on-line banking applications, authorize and activate credit cards, or access organization networks has enable cyber criminals to create an extensive archive of data for ongoing illicit activities.

There is a clear message about how vulnerable businesses are and how every business must be vigilant or risk great damages.

Tweet this: Social Network Security is Risky Business

With the recent report of 50 million tweets a day it’s no wonder that a panel at the RSA Conference devoted a great deal of discussion to how vulnerable social networks are. Cybercrime is so easy because users of Facebook, Twitter, and MySpace are easy marks since the feel at ease communicating with their “friends.” However cybercriminals can more easily Web 2.0 commit cyber crime because most “…users are willing to click if they think, 'It's my friend. I'm OK, because I'm inside my network and that's Fred. Only it's not Fred, it's Fred's hijacked account." So all in all, things are becoming more dangerous and apparently businesses and web 2.0 social networkers are still not getting the scope of their risk!
 

Big Numbers! - Twitter Users send 50 Million Tweets a Day

Computerworld reported that 600 tweets are sent per second - 50 million per day which is significant for many reasons. Not the least of which is that 3 years ago Twitter handled 5,000 tweets per day! As well, in early 2009 Twitter raised $35 Million in its third round of financing with no business plan. What’s not clear if 10% of those sending tweets account for 80% of the total volume. Obviously something is happening to cause Twitter’s amazing growth, and it bears watching.

Yahoo, Twitter in deal to share content

A report from the LA Times states that Jim Stoneham, vice president of communities for Yahoo! described the Yahoo! deal with Twitter:

…will enable users to take material from both sites without having to leave either one. Specifically, users will be able to access their Twitter feed on Yahoo's sites. They will also be able to update their Twitter status and share content from Yahoo. And Yahoo search and media properties will include Twitter updates.

Hopefully this will help revive Yahoo!’s fortunes and expand Twitter’s reach.

Doonesbury Character Roland Hedley Tweets with 14,000 Followers

Followers of tweets was made a little more interesting in a recent National Public Radio story of “Roland Hedley, a fictional Fox News correspondent created by cartoonist Garry Trudeau, has attracted more than 14,000 followers since he began "tweeting."” As a matter of fact, Garry Trudeau wrote a book about tweets from Roland Hedley entitled My Shorts R Bunching. Thoughts?: The Tweets of Roland Hedley. So maybe all 50 Million tweets a day are not all that serious if a cartoon character tweets regularly! Nonetheless this is worth watching given these astonishing numbers.

Facebook Update - 350 Million Friends and Growing Quickly

In 3 months Facebook grew another 16.7% to 350 friends worldwide which has led Facebook to create a simpler privacy policy to allow users to control who sees “each individual piece of content you create or upload.” All the more amazing since Facebook grew 200% between August 2008 and August 2009. Facebook founder Mark Zuckerberg’s recent blog that stating among other things that 50% of Facebook friends are member of regional networks, and today there are networks for the entire countries of India and China. The new plan is to remove these regional networks and hopefully create a simpler network and improve its privacy policy.

Facebook Statistics Are Amazing

The current Facebook statistics are pretty incredible and particularly that 35 million (10%) of the Facebook friends update their status every day:

• 50% of our active users log on to Facebook in any given day
• More than 35 million users update their status each day
• More than 55 million status updates posted each day
• More than 2.5 billion photos uploaded to the site each month
• More than 3.5 billion pieces of content (web links, news stories, blog posts, notes, photo albums, etc.) shared each week
• More than 3.5 million events created each month
• More than 1.6 million active Pages on Facebook
• More than 700,000 local businesses have active Pages on Facebook
• Pages have created more than 5.3 billion fans

So is it any wonder that Facebook needs to be vigilant in managing personal information of its friends and users. Time will tell how Facebook’s privacy policy works out.

Google Searches for 2009 - Facebook is Number 2!

As 2009 ends Computerworld announced the top search engine hits for the year and of course Michael Jackson was number one, but Google’s number two search of the year was Facebook! Also on Google’s top 10 list of searches was “Twitter, Windows 7 and Tuenti, which is a Madrid-based, invitation only social networking site that some call the Spanish Facebook.” AOL and Yahoo! also listed Michael Jackson as the top searched name, but from the lists varied widely- “AOL and Yahoo! lists popular search terms like '70s icon Farrah Fawcett, who also died this year, socialite Kim Kardashian, singer Rihanna and actress Megan Fox.” Interesting message about the search engine wars that Google, AOL, and Yahoo! would be so different.

Courthouse News- Web 2.0 Mistrials - Why is Anyone Surprised?

No surprise at all that the New York Times reported that there has been a rash of mistrials because jurors are searching Google and Wikipedia about the parties, lawyers, and subject matter of the trials. As well, jurors are sending texts, emails, and Tweets (on Twitter) during trials. The traditional rules of trial require that judges admonish jurors to do no independent research about the dispute and to only rely on the evidence presented during trial and argument of the lawyers, and not discuss the case with anyone, even other jurors until deliberations. Actually in days gone by it was relatively impossible to stop jurors from doing their own investigations of going to crime scenes or reading about parties in newspapers, or watching television stories about trials in process. There was virtually no way to police jurors from discussing among themselves the issues in dispute before deliberations. But in today’s Web 2.0 world it’s not possible to restrict jurors at all.

Power of Cells

Without a lot of imagination it is easy to realize that our cell phones allow jurors to text, send emails, post blogs, and send Tweets, not to mention search the Internet while sitting in a jury box or room. So even if courts were to confiscate jurors’ cell phones during trial, surely when the jurors go home at night they can use their cells and the Internet to their hearts’ delight.

Evidence Present in Court

Lawyers spend most of their time in preparing for trial by examining trial witnesses in depositions and reviewing documents to determine what evidence will be presented during trial. The opposing parties do everything possible to restrict bad evidence under the rules of evidence and procedure, and it’s the job of judges to determine what evidence may be shown to jurors. Actually evidence is presented in trial by asking witnesses to identity and authenticate, and then it’s up to the jury to weigh all the evidence and the credibility of the witnesses who vouch for the evidence.

Accuracy of Information on the Internet?

One of the sharp realities of the Internet is that there is no assurance that just because information is found on the Internet that it’s true and accurate. This has been one of the challenges of the Wikipedia in that the articles are posted and updated by individuals who may, or may not want the truth to be portrayed. As a matter of fact many judges will not allow lawyers to cite Wikipedia as legal authority because of skepticism of the authenticity of the content. On the other hand just because Google, Yahoo!, or other search engine happens to push a particular link, pdf, or website to the top of its search list does mean that there is any truth to the content found at that url.

Where are we Headed?

It’s likely that the mystique of a jury trial where jurors only rely on evidence presented in the courtroom will never be the same. Without question the number of mistrials will only grow and cause great difficulty for the judicial system.
 

Give up Texting for Lent? Is that Possible? Practical?

A report that Roman Catholic bishops in Italy are urging Italian Catholics to give up texting for lent sends a very interesting message. This suggestion is more than a no-meat Fridays, to stop communicating with texts for 5 weeks. However there’s more at play than it seems. Most Millennials communicate by text rather than phone or email, so one might wonder if this message was directed at trying to get Millennials more involved with their religion.

Political & Social Issue

All cell phone and many other chips rely on Coltan, short for columbite tantalite, and 80% comes from the Democratic Republic of Congo. So the political side of the no texting for lent is to highlight the years of conflict in the Congo where apparently farmers and children have been enslaved to dig for Coltan and the monies have been used against the citizens.  As well many of the wildlife preserves are being destroyed. There is even a “No blood on my cell phone” campaign as part of a requested embargo against the use of Coltan.

Web 2.0 Issue

Without question the Web 2.0 world has changed the way in which we communicate, and hundreds of millions of individuals regularly spend time texting, sending emails, and posting information on FaceBook, MySpace, LinkedIn, and/or Twitter. So giving up texting for lent does not seem like a very pragmatic proposal since such a proposal is not much different than giving up talking to for lent. Actually FaceBook just announced that it was expanding the amount of information about each friend and instead of a 5,000 friend limit, there will be no limit. So clearly Web 2.0 will only expand and giving up any Web 2.0 for lent seems impractical.
 

twitter - Dynamically Growing without a Business Plan

Notwithstanding all the .com failures over the past 15 years it’s unusual to see an Internet phenom change the waterfront so much as twitter. If you were otherwise not aware, twitter with a member base of about 4 million is a micro-blogging service which limits its messages to 140 characters and it just announced that it raised $35 million in third round of funding. However twitter has never had a marketing plan, and as a matter of fact twitter just hired its first director of business development. There was a lot of media attention on twitter when President Obama planned to use twitter to announce his running mate in 2008.


Is twitter on its way to being an Internet giant?
 

A recent article speculated that twitter is replacing Second Life as a business tool because of twitter’s ease of use on cell phones, takes little time to set up, and requires no software. On the other hand Second Life and other virtual worlds, require substantial time and resources to set up. Not to mention that one cannot conduct business in Second Life on your cell. Many B2B marketers are using twitter including BearingPoint, British Air, and McKinsey & Co. Dell Outlet sold hundreds of refurbished computers in a couple of hours by merely sending tweets (a twitter message).
 

Security Concerns for Social Networks
 

At a recent security conference researchers reported that apparently, without much surprise, individuals who use social networks are naïve and as a result have absolute trust in communications they receive from friends in twitter, FaceBook, MySpace, and LinkedIn. As we are all aware, with the growth of Web 2.0, millions of individuals around the world are spending vast amounts of time and energy with to these social networks. However, these security researchers demonstrated how imposters using these various Web 2.0 networks can steal identities and personal information with great ease. Given these warning of security issues we need to stay tuned for the continued evolution of twitter and the other social networks.