Southwest’s website was down for about 3 hours so Southwest tweeted that “We are aware and investigating current issues with our website, and we have implemented flexible accommodations for those being affected.” The Dallas News report from December 21, 2016 entitled “Southwest Airlines suffers website outage; airport operations unaffected” stated that the 3 hours service outage was restored around 5pm and also included this quote from Facebook’s post:
We are currently experiencing issues with some of Southwest.com’s functionality.
For those currently traveling, check in is available at airport kiosks and ticket counters, we are working hard to resolve the issue.
We appreciate our customers’ patience as we work behind the scenes to get full functionality back to our website, and we have implemented flexible accommodations for those being affected.
Although Southwest has not admitted to the cyberattack it seems very likely given the July cyberattack that cancelled 700 Southwest flights and cyberattack in August that caused Delta to cancel 858 flights!