A new report shows that customers are not that happy with Facebook and MySpace also showed that social media was ranked lower than property & casualty insurance. Also not a surprise that airlines were lower in customer satisfaction than social media. The 2010 American Customer Satisfaction Index (ACSI) was produced…
Continue Reading IRS Scored Better Customer Satisfaction than Facebook
Special Masters can help Judges and parties in eDiscovery disputes and also reduce the cost of litigation. Also managing eDiscovery can be improved by using eMediators who can help simply eDiscovery disputes and reduce motion practice. My recent article in the Texas Lawyer discusses some of the benefits of eMediation…
Continue Reading eDiscovery Update: Special Masters and eMediation
Growth at Facebook has been unbelievable and not a surprise that its user rolls will get to 500 million, but last fall a childhood friend died, and a few months later I was taken aback after Facebook asked me to post on his wall. Since so many new Facebook users…
Continue Reading Facebook – 500 Million, But What Happens When Friends Die?
Purportedly Facebook CEO Mark Zuckerberg gave the original web designer 84% of the company and a New York Judge issued the designer’s TRO (Temporary Restraining Order) which has been challenged by Zuckerberg and Facebook. Paul Ceglia’s lawsuit alleges that he was paid $1,000 by Zuckerberg for 50% of the…
Continue Reading Web Developer Claims He Owns 84% of Facebook
At the same time Lady Gaga takes over the Social Media spotlight from the President, Prince announces that the Internet is nowhere and his next album will only be a CD. No surprise what Lady Gaga is doing since “Gaga’s Facebook fans organized “National Lady Gaga Day.” The accompanying Event had…
Continue Reading Lady Gaga Beats Obama to 10 Million Facebook Fans, Prince Goes Nowhere
Google plans to buy ITA Software who provides airline travel utilities to American, Continental, Hotwire, Kayak, Orbitz, Microsoft’s Bing, among other companies. Of course this purchase for $700 million will require federal scrutiny given the antitrust implications, but as my friend Erika Morphy reports “Google says it plans to honor…
Tweets a plenty were posted announcing that Wikipedia and LinkedIn were down, but one tweet wondered what would happen if Twitter also went down! We are so dependent on these Social Media tools that when these sites go down the communications also disappears….except probably text messages, phone calls, or even…
Continue Reading Recent Headlines Send Shockwaves – ‘Wikipedia and LinkedIn are Down’!
Without much public fanfare recently a Senate Committee unanimously approved the bill dubbed “Internet Kill Switch,” which among other things would allow the President to take over civilian networks in case of an emergency. The Homeland Security and Governmental Affairs Committee unanimously approved the Protecting Cyberspace as a…
Continue Reading President “Internet Kill Switch” – Good Idea?
