10 Year Old e-Discovery Rule in Texas Finally Gets Appellate Review

The Texas Supreme Court issued the first Opinion interpreting the first eDiscovery Rule of Procedure in the US, In Re Weekley Homes. Texas Rule of Civil Procedure 196.4 was adopted by the Texas Supreme Court in 1999 with a number of sweeping discovery reforms, long before the Federal Rules of Civil Procedure were changed in 2006 to deal with Electronically Stored Information (ESI). However it took 10 years to get an appellate review of the Texas Rule 196.4.

What Happened at the Trial Court?

More than two years after the alleged causes of action occurred Defendant Weekley produced a number of emails and documents in the normal course of discovery. Weekley’s procedures were to delete emails after 30 days because of storage limitations. There was also evidence that Weekley employees could store emails on their local hard drives. Since Weekley produced only a handful of emails the plaintiff assumed that Weekley might have deleted emails on the employees’ computers. As a result, after a motion to compel the trial Judge ordered Weekley turn over certain computers to be mirror imaged to allow plaintiff’s experts to search for deleted emails. Weekley filed a writ of mandamus claiming that the trial Judge exceeded her authority since plaintiff failed to comply with Rule 196.4 which would have required plaintiff to ask specifically for deleted emails.

What Did the Texas Supreme Court Say?

The Texas Supreme Court agreed with Weekley that the trial Judge exceeded her authority and in its Opinion explained that turning over computers with the possible hope to find deleted emails from more than 2 years earlier was too extreme since there was no specific request under Rule 196.4 for deleted emails. The purportedly deleted emails were not necessarily at the crux of the case so the Supreme Court compared the facts in this case to other rulings where the ESI sought related to the critical evidence of metadata associated with the exact contract in dispute (In re Honza, 242 S.W.3d 578, 583 n.8 (Tex. App.—Waco 2008, pet. denied).

The Texas Supreme Court specifically said that the parties have an obligation to share information about ESI in discovery to help avoid discovery disputes and that just like the Federal Rules from 2006 that a party has the right to search its own ESI and determine what exists, but getting unlimited access to the opposing party’s computer system is an extreme intrusion. Further the Court set specific guidelines for discovery of ESI in Texas State Courts:

“With these overriding principles in mind, we summarize the proper procedure under Rule 196.4:

— the party seeking to discover electronic information must make a specific request for that information and specify the form of production. TEX. R. CIV. P. 196.4.

— The responding party must then produce any electronic information that is “responsive to the request and . . . reasonably available to the responding party in its ordinary course of business.” Id.

— If “the responding party cannot — through reasonable efforts — retrieve the data or information requested or produce it in the form requested,” the responding party must object on those grounds. Id.

— The parties should make reasonable efforts to resolve the dispute without court intervention. TEX. R. CIV. P. 191.2.

— If the parties are unable to resolve the dispute, either party may request a hearing on the objection, TEX. R. CIV. P. 193.4(a), at which the responding party must demonstrate that the requested information is not reasonably available because of undue burden or cost, TEX. R. CIV. P. 192.4(b).

— If the trial court determines the requested information is not reasonably available, the court may nevertheless order production upon a showing by the requesting party that the benefits of production outweigh the burdens imposed, again subject to Rule 192.4’s discovery limitations.

— If the benefits are shown to outweigh the burdens of production and the trial court orders production of information that is not reasonably available, sensitive information should be protected and the least intrusive means should be employed. TEX. R. CIV. P. 192.6(b). The requesting party must also pay the reasonable expenses of any extraordinary steps required to retrieve and produce the information. TEX. R. CIV. P. 196.4.

— Finally, when determining the means by which the sources should be searched and information produced, direct access to another party’s electronic storage devices is discouraged, and courts should be extremely cautious to guard against undue intrusion.”
 

GUEST-POST: Creative Mediation for IT Dispute

HAPPY 4TH ANNIVERSARY TO DISPUTING!!! – conceived by Karl Bayer and Rob Hargove.  These days Disputing is ably managed by Victoria VanBuren. Victoria recently reached out to me and posted some of my materials and now I am a Guest Blogger for Disputing. This ADR (Alternative Dispute Resolution) Guest Blog was posted on August 12, 2009.

MY GUEST BLOG ABOUT A MEDIATION CONFERENCE:

Blog by Peter Vogel, posted August 12, 2009.


After receiving a Temporary Restraining Order (”TRO”) the Judge ordered a mediation conference between the plaintiff software licensor and their customer in Alabama. The software in dispute was a specialized tax website that the plaintiff had spent many years developing, and after defendant abruptly terminated the license the plaintiff was shocked that the defendant had a competing website providing specialized tax services somewhat a kin to the plaintiff. So the trial judge had no trouble issuing a TRO. As oftentimes happens the Judge ordered me to mediate the case since I was a programmer and have a masters in computer science. My law practice of more than 30 years has always been limited to representing buyers and sellers of IT and Internet services.

Step One – In Depth Review of Plaintiff’s Technology

Since the defendant was in Alabama I arranged a meeting with the plaintiff licensor’s technical staff at my offices a few days before the mediation conference. Plaintiff’s IT staff demonstrated the construction and schema for their data base, and how the website processed data. This exercise lasted a couple of hours, but provided good insight about their IT solution and web business.

Step Two – Review Defendant’s Technology

When the defendant arrived from Alabama for the mediation conference I immediately requested that they demonstrate their website, database construction, and schema. It did not take a lot to determine that the database structures and implementation were not related to the plaintiff’s at all. Further that there were no clues that defendant developed their systems with the aid of plaintiff’s technology.

Settled at the Mediation

The case settled immediately. As a neutral observer of the databases and websites I was certain that the plaintiff’s and defendant’s tax websites were not related. Although on the surface it seemed obvious to most that how else would the developed their website were it not for access and use of plaintiff’s software.


Without question my IT experiences saved both parties from expensive litigation, and allowed them to move on.

 
 
 
 
 
 
 
 
 

Cybersmear - the Skank Blogger Plans to Sue Google for $15m for Disclosing Her Identity

A recent ruling about an alleged anonymous slanderous blogs about a New York City model made it to the front page of every news media on the Internet when a New York City Judge ruled that Google had to identify the name of the person who ran the blog called “Skanks of NYC.” When Liskula Cohen (the defamed model ) learned the identity of the anonymous blogger was Rosemary Port, a 27-year-old student at the Fashion Institute of Technology, Cohen decided to not pursue any slander claims against Port. In an interesting turn of events, now Port claims that Google somehow breached a fiduciary duty and Port’s attorney is bringing a claim against Google for $15M.

Internet Anonymity Protection

Without question the First Amendment of the US Constitution provides the right of free speech and citizens can anonymously make public statements with impunity, except if the statements are slanderous, libelous, or violate some law.

What Did the Judge Say?

Cohen filed a lawsuit in January 2009 against the unknown blogger (I assume Jane Doe) and in the normal course of a Cybersmear lawsuit a subpoena was issued to Google to learn the identity of the anonymous blogger. The legal question was whether the anonymous blogger breached the contractual terms of service with Google. If there was a breach by the blogger then the blogger lost their right to anonymity. You have to look at the Google Blog Terms of Service, Privacy Policy, and Content to determine if the blogger violated these terms. Google must have decided that Port violated the contractual terms and then whether her identity became public was up to the New York City Judge.

Apparently Manhattan Supreme Court Justice Joan Madden believed there was slander and wrote in her decision that "the thrust of the blog is that [Cohen] is a sexually promiscuous woman," and accordingly Google was obligated to disclose Port’s identity since Port violated the contract terms with Google.

How Does Cybersmear Work?

Cybersmear cases have been around for a while and often relate to anonymous postings on sites like Yahoo! Finance where people regularly make anonymous statements about stock values, alleged criminal behavior by corporate officers, and you can just image. Generally once the identity of John or Jane Doe is made public the parties work things out, the posting stop, and there are no headlines.

In this instance Port claims the only person on the Internet who saw "Skanks of NYC" blogs was Cohen, and ironically because of Cohen’s lawsuit and the alleged violate by Google of Port’s rights, now everyone on earth knows. I’m sure there a lesson in this case but generally I’m reminded of the New Yorker Cartoon where two dogs are talking and one says to the other “I had my own blog for a while, but decided to go back to pointless, incessant barking.”

Privacy Advocates Alarmed - White House Proposes Change to Allow Tracking of US Government Websites

Since 2000 the US government websites generally prohibit tracking of visitors except if there is a compelling need, and the White House Office of Management and Budget is considering an end of this ban and make changes to promote social networking. In the future transparent government may mean that visitors to US government websites are being tracked. Two privacy groups Electronic Privacy Information Center  and Electronic Frontier Foundation  are alarmed at the change and sought information under the freedom of information act. They uncovered the fact that in January 2009 the General Services Administration negotiated an exception to the current ban that allowed Google to track those individuals who used the YouTube service on Whitehouse.gov. However with all the hubbub this tracking was apparently stopped.
 
Gov 2.0

Tim O’Reilly coined the term Web 2.0 in 2002 and in a recent report O'Reilly encourages more social networking for the government. Of course he’s not the Lone Ranger on Gov 2.0 as there are plenty of advocates including my good friend Ellis Pines who blogs about Gov 2.0 and encourages the use of GovLoop – a social network for Gov 2.0.

Are We Cybersecure?

Okay so great, Gov 2.0 encourages more social networking. But a recent report that the White House’s senior aide on cybersecurity resigned because she was “not empowered” is alarming since it is clear no one wants to be the Cyber Czar. In the meantime there are never ending reports of widespread Cyberattacks in the world, and hackers apparently have no problems breaching commercial websites.

Enlarging the use of social networking only compounds the problems of cybersecurity, so at this moment none of us should feel so safe. What do you think?

 

 
 
 

Holy Smokes What at Headline- Judge Order Microsoft to stop selling Word!

A permanent injunction was entered based on Microsoft’s patent infringement that prohibits the sale of Word products for certain custom XML codes! Also US District Judge Leonard Davis (Eastern District of Texas in Tyler) ordered Microsoft to pay $40 million for willful infringement and $37 million in prejudgment interest. This injunction and award of willful damages follows a May, 2009 jury verdict that ordered Microsoft to pay i4i $200 million for infringing patent 5,787,449 that deals with metacodes. Needless to say Microsoft will appeal and/or settle. However, in the meantime this will send shockwaves in the IT community.

Word Free Online v. Google Apps
 

Days before the Judge Davis’ order Microsoft announced that Word would be available free online in a Software as a Service (SaaS) model in direct competition with Google’s Apps. This makes for interesting news since Word is the mainstream word processor in the world and has become the de facto standard. So coupled with the permanent injunction precluding Microsoft from selling Word with certain XML features, this is an intriguing development.
 

SaaS Word Processing?
 

Microsoft Office, Google Apps, and OpenOffice all provide pretty much the same Word type documents, operate a great deal alike, so do users need to have their word processor on their computers? Laptops? PDAs? Or just available on the Internet in a SaaS? Time will tell, but most users like the ability to process Word documents on their computer without relying on Internet access, regardless of which word processing software they use. SaaS and Cloud systems have in common that their customer data resides on the hosted systems, not in the confines behind firewalls and on users’ computers.
 

This is how Google’s offers its Apps:

“Outsourcing to Google lets you run your business instead of running routine IT systems.
* Google Apps is 1/3 the total cost of competing solutions.
* No special hardware or software is required, and Google runs the servers so you can focus on your business.
* Get better reliability than on-premises solutions, with a 99.9% uptime guarantee.**
* Data can remain on Google's infrastructure, rather than on unsecured devices.”

Everyone on earth can see how much power Google has developed and Google Apps is a great success. However since Google is not in the top 20 most trusted companies it can certainly make one wonder where is the Internet going?

Texas New eGovernment Portal

Only July 31, 2009 the Texas Department of Information Resources (DIR) signed a contract with NIC to manage TexasOnline 2.0 for 7 years. As outside counsel to DIR this contract this was a rewarding conclusion to a 17 month process to succeed the current TexasOnline contract which was signed in 2000. TexasOnline currently has more than 2.4 million visitors monthly and processed over $12 billion in transactions. “The new contract calls for maintaining these services and enhancing TexasOnline with new services and “next-generation” Web design and Web 2.0 tools to give citizens easier access to government services.”

DIR’s Plan

Brian Rawson, executive director of DIR and Texas’ Chief Technology Officer said that we “… are pleased that Texas NICUSA will enhance the public-private partnership that is already providing a robust group of services to Texans. The exceptional track record of success, proven leadership and the legacy of innovation NIC brings to the project will strengthen the state’s ability to serve citizens, and set TexasOnline apart as the most successful state Web portal in the nation.”

Who is NIC?

NIC provides eGovernment portal solutions in 23 states and for more than 3,000 federal, state, and local agencies that serve 97 million people in the United States. NIC succeeds BearingPoint who operated TexasOnline since 2000, and many of the individuals who made TexasOnline a great success will work with NIC to develop TexasOnline 2.0.

eFiling in Texas Courts

As Chair of the Texas Supreme Court Judicial Committee on Information Technology (JCIT) from 1997 until July, 2009 one project that provided significant benefits to the Texas Courts was the implementation of eFiling in Texas trial courts. TexasOnline has been the Electronic Filing Manager for that project, and currently has more than 25,000 filings each month. Mike Griffith (Senior Manager for the eFiling Project at NIC) has done an outstanding job managing eFiling for TexasOnline for many years. Earlier this year Mike and I participated in webcasts for the State Bar of Texas entitled: “E-Filing in Texas Courts: How to Save Time and Money

I am very honored and privileged to represent Brian Rawson and DIR and pleased that I was able to assist Texas in helping construct the RFO and negotiate the 7 year contract in support of the effort to build TexasOnline 2.0, and am certain that the citizens of Texas will be the beneficiaries.
 

ERP Implementations- Predictable Disasters!

A recent review of a vendor’s proposed contracts for a new ERP (Enterprise Resource Program) system reminded me why so many implementations fail and lead to litigation - vendors generally underestimate the scope of the systems (on purpose to keep the price tag low, or just don’t know what they are doing) and as a result a large number of ERP implementations are failures. Actually Y2K may be the blame since as 2000 approached many companies decided to replace aging systems, many of which were silo applications systems did not share data (like HR not sharing data with accounting). So SAP, Oracle, PeopleSoft (now part of Oracle), and many others offered unified systems to allow companies to share data between all business operations and activities referred to as ERP systems.

The Ten Commandments of IT Contracts Apply

Since an ERP system includes software, hardware, implementation services, and on-going support clearly I believe that my Ten Commandments of IT Contracts apply. My Ten Commandments are based on negotiating and litigating hundreds of IT contracts:

1st Commandment No Computer Project is ever completed on time
2nd CommandmentNo Computer Project is ever complete
3rd CommandmentIf you cannot see the software, it does not exist
4th Commandment New versions of operating systems never work
5th Commandment There are no Industry Standards
6th CommandmentDo not buy brand new hardware
7th Commandment Do not buy brand new software
8th CommandmentSales people have answers to every question
9th Commandment Sales people know absolutely nothing
10th Commandment Individuals who negotiate contracts are never around later

After posting my blog on the Ten Commandment two clients offered Commandments 11 and 12:

11th Commandment - Any IT development project large enough to have its own acronym name (BEST, BIGGEST, CYCLONE, etc) will fail
12th CommandmentBefore every project, select a scapegoat and do not invite that person to meetings

Surely some readers may have others Commandments to offer, so please let me know.

What’s Different about ERP Implementations?

Often times a third party is responsible for the ERP implementation and on-going support, and the software vendor only offers a license. Depending on the software and vendors in any particular market this may be the norm. But the ideal circumstance is that the software vendor for the ERP system also does the implementation and on-going support, but prudent contract negotiations are still required.

The EPR vendor whose contracts I reviewed recently included two agreements, one a license and another for system implementation. However if the implementation does not go well, the customer should not be stuck with the software. So my advice to the customer is to sign one agreement for all software, implementation services, and on-going support. Other critical components were missing from this proposed vendor agreement – a schedule of events and a statement of work. Customers should never sign contracts to acquire ERP systems if there is no precise schedule of events and clear responsibilities of the parties in a statement of work. Detailed schedules and complete statements of work provide help because this forces the parties to think through what will happen, and payments can be based on the completion of major milestones in the schedule based on the statement of work.

With a little planning and foresight disastrous ERP implementation systems can be avoided, but it’s critical that customers user lawyers and consultants who have been through the wars to avoid major disasters.